CONTINENTAL AIRLINES....A BIG THUMBS DOWN....Whole Foods.... Thumbs Up!!!

In the big world of consumer customer service I always seem to run

into the good and the bad.......

And I always like to pass on the information to my friends in Blogland.......

Do you want to hear the good or the bad first....Let's hear the bad first and that would be our friends over at Continental Airlines.......Not exactly people you would want to be friends with....As you know daughter and family just traveled to Italy for their yearly vacation and Continental was their airline of choice.....They won't be able to say that again! Daughter hates to fly and will only take the plunge if there is a good destination at the end of the flight.....Hence only traveling to Europe.....and they only fly First Class....it makes that 9 hour trip more bearable...The past two years our Miss B went along and she's becoming a seasoned traveler.......Daughter contacted Continental well in advance and requested a child's meal for the flights coming and going....For what they would be paying in First Class and the fact that Continental charged $400.00 for Miss B to travel on daughters lap this is the least you would expect......Continental didn't see it that way.....Daughter was told meals would be provided for "B" but when she called the airline the day before to confirm they changed their tune.....When a child is riding on a parents lap.....this being a child under the age of 2.......no food or drink is provided for said child.....Do I need to repeat that outrageous statement.....a 9 hour flight and no food or drink will be provided for a child under 2......even though Continental is getting and extra $400.00 for that child to be on board....

Cutting to the chase......Our Miss B received NOTHING.....on the flight to Italy or from Italy.....NOTHING.....not even a glass of water....daughter said the flight attendant up in First Class totally ignored the fact that "B" was on the flight.....Now baby is a great flyer...she doesn't cry...scream...fuss...or leaves her seat....she's old enough now to eat real food.......so there was no need to be rude to this beautiful child....

Continental Airlines....You should be ashamed of yourself!!

Daughter and Son-in-Law had to keep asking for extra stuff for themselves just to keep the poor child hydrated....

In a world when companies are going out of business left and right this airlines does not need to be in business......To ignore the needs of a child for the sake of.......well I don't know what.....is a real disgrace.....So if your planning a vacation with a child or you know someone who is........ tell them to pick another airlines.....one that actually likes children...

Now for the nice company and that would be Whole Foods in Princeton on Rt.1.......

Me and the Boss love our pizza and Whole Foods makes the best pizza....it's a huge rectangle and feeds an army........So one night we drove over and tried to order one for take out.....with two men behind the counter I stood for a good 5 minutes before anyone noticed me....Finally a guy comes over and he was in some sort of stupor.....he kept repeating the wrong order and for some reason was insisting that we wanted a "wheat crust" .........he was also very dirty and unkempt looking....Not someone you would want making your food.....He tells us 40 minutes....Now no pizza takes that long....Boss said it's a ploy to get you to say forget it and walk away....

We say okay...then we walk away.....the Boss goes to customer service to voice his complaint about the employee..... they are very nice and say they will have a word with him on being more responsive....

40 minutes go by.... we pick up the pizza...... take it to the customer service counter to check out and tell them that the guy working at the pizza counter now was very nice...this was just incase they thought we hated everyone...... and what do we see.....

Wheat Crust.....

the Boss goes a bit crazy and since we had already told the folks that this guy was somewhere off in space they fell right into "Super Customer Service" mold....

The manager on duty came up and asked if we had time to wait for the pizza to be recooked....We did....Then he gave us a $25.00 gift card....Very Nice....we like gift cards....

We wait about 15 minutes...... the correct time to cook a pizza........pick up our new pie....regular crust....we go to pay....and the manager waves us away and tells us to enjoy our night.....

Now that is great customer service.....Bravo to Whole Foods....

Did you hear that Continental??