Friday, July 10, 2015

POTTERY BARN SELLS SUCKS.....and their Customer Service is even worse!!

Isn't this lovely.....
Our back deck...beautiful hanging ferns and
such a lovely seating area...
This is Palmetto outdoor wicker from every one's favorite
The Pottery Barn....
we started buying this when we moved in to the new house
in August of 2011 and over the years we add new
Pieces until we now own 13 pieces of this stuff....
I won't even bring up the bad umbrella's they sold us that
had to go in to the trash...they rusted...the wood swelled up
they were basically Crap...
Now we are not one's to cheap out on everything we buy....
Just some things...I am the frugal one in the family
The Boss....not so much...
He loved this stuff and after all it was
"The Pottery Barn"....
Talk about a PR team who makes all of America think this is
the end all be all of furniture...
Think again people...
We must have spent in excess of $10,000.00 on this stuff...
Not counting the two sofa's the various tables and our
kitchen table and chairs...
That figure is well over $20,000.00
But let's get back to this crap....
13 pieces....not counting the various cushion
replacements....
our patio looks like a
Pottery Barn Outlet store...
The Boss' motto is the more the better...
But no longer I'm afraid....
Actually I am kind of glad....since I have known all along
that the stuff they sell is totally overpriced and
not your best quality....
But I didn't expect this one....
While sitting recently lounging in the sun on the
chaise lounge on the right I noticed it coming apart...
I don't remember how much exactly this piece cost since the Boss is in charge of all furniture purchases and after

45 years of marriage I don't even ask anymore.... But
certainly over a $1,000.00 not counting the replacement cover
which faded the first season..... the new covers are over $100. a piece....
We used to have a PB umbrella in that spot but as I mentioned
It turned to crap after one season and so this year I went to
the Old Time Pottery here in town and for a mere $37.99
picked up these great metal pole crank umbrellas in nylon
and they are holding beautifully....
This is what the chaise is doing....popping wicker....
I was very incorrect about the price....
Checking their website this piece sells
at a cost of $2500.00 for the pair....
this is what Pottery Barn says about it...
"Crafted of a rugged synthetic that captures the beauty of wicker, our chaise can be left outdoors year-round. Click to read an article on recommended care."

Can be left outdoors "year-round"?????
Dear God....what would it all look like if we followed PB's
instructions....all this stuff gets shlepped in every fall...
They have the entire U.S. fooled....
Do you know anyone who doesn't love the PB....
So to sum this all up...this is what happened when we called
their Customer Service line to see if someone from their
repair service could come out to maybe glue that stuff down...
I never asked for a replacement or to return it...
I just wanted someone to come fix it...
I sent photographs and they were also able to see all the
"crap" we have bought from them...
So they were fully aware of the money we have spent...
Let me mention the bad sofa that was perfect the day we had it delivered....purchased as a floor sample it was flawless...
After using it it turned in to Crap....the back cushions basically
disintegrated.....their answer to that was...
"It was an "as is" sale..." no returns, repairs or adjustments...
Now I understand when you buy something off the floor
and it's damaged in some way that you are buying it
"As Is"...
understandable....
But if the item you purchase is in perfect shape when you get it home...and it falls apart after a short period of time...
I do not consider that to be As Is....
I consider that Crap...
Okay... I went off track for a minute...back to the
Chaise...
I got back this lovely e-mail from the women at CS saying this....

"Good Afternoon.....
The Manager of the furniture team has reviewed your photos and says that the breaks in the wicker are consistent with normal aging for outdoor furniture as old as yours.  Unfortunately, we will not be able to replace or repair your chaise.

You might want to look up a company called Furniture Medics on the internet.  They have many franchises around the country and do excellent repair work."
Nice huh????
I love that it's "consistent with normal aging
for furniture as old as yours..."
It's less then 4 years old!!!!!...
and let me repeat...
They cost $2500.00 a piece...
I don't know about you but when I spend
that much money on furniture I expect it to
out live me!!
Does no one take pride in what they sell anymore...
PB should be ashamed of themselves to 
make that ridiculous statement...
Needless to say they have seen the last of
the Adivari's money....


9 comments:

Clipped Wings said...

We buy metal because it seems to last forever. The inexpensive Lowe's chairs have rusted just a little in places, but are still holding up well after 20 years. We had to replace the table after the tempered glass broke, but cheaper things aren't built well anymore. We bought a NICE 4' diameter heavy metal table and about had a heart attach on the sales price because it was still extremely expensive for us. It was worth it. It still looks as good as new after 7 years and no rust. From your experience, Pottery Barn is extremely unethical and cares nothing about their customers except taking their money. I'm so sorry this has happened to you.

Linda @ A La Carte said...

I am appalled!! Paying that much for something and then it falls apart like that. So wrong. More people should complain and get it out there how poorly their things are made AND that they do not stand behind their products. Now I'm glad I never purchased anything of any significance from Pottery Barn!

Sue said...

There are a lot of stores out there that people rave about- for the look! Quality is pretty much non-existent. And the cost? Out of sight.... One company that has excellent quality outdoor wicker is Braxton Culler. Our store has carried the line for some time now. In fact, since all of our outdoor furniture was crushed when an 80 foot sycamore tree fell on it and the house a few weeks ago, it will all be replaced with similar pieces very soon. Hardly inexpensive, but it is certainly not junk. Now, remember, I live in OH and this stuff gets left outside year round- with a tarp on it if I'm lucky to put one on before it snows. A far cry from the weather where you are! Like you, I am not one to buy cheap. I want quality and am willing to pay for it. I would be super perturbed if my furniture looked like yours after only 4 years!

Cass @ That Old House said...

Are you kidding? Holy CRAP. Furniture 'as old as yours?" We have a "faux" wicker arm chair that we bought for $68 at Big Lots 3 years ago, complete with cushion -- it has lived outside year round, through all our snow and hurricanes -- and it's still in good shape. And it's comfy.
Pottery Barn ... shame on you. We almost bought faux wicker chairs for around our sunroom table from PB, but then I found near replicas at Christmas Tree Shops for $37 each -- and I swear you cannot tell the difference. And after reading this, I'm thinking the CTS chairs may last longer than the PB ones!
More money doesn't mean more quality, but it SHOULD.
Love - Cass

Marigene said...

That is disgusting, Sue. I don't think anyone does stand behind their overpriced crap...most of it comes from China, too. I would be livid had that happened to me. Hope you and your readers will be boycotting PB...I know I will!

Chatty Crone said...

I would try to look up the PRESIDENT or BOARD OF DIRECTORS and tell them what happened to all their furniture. That you are going to tell your friends not to buy from them. And call the Better Business Bureau. I think you should be compensated some how. That is awful. Too much money to waste!

Penny @ The Comforts of Home said...

That is terrible! Shame on PB!

santamaker said...

Unfortunately the only good thing that Pottery Barn has is their marketing team...they are excellent! They have most of the public believing that their crap is better because they charge more....

Kathleen Grace said...

Disgusting. We recently purchased a sofa and while doing research on PB sofas, I thought for the prices they want the quality would be good, not to mention all the bloggers who rave about their furniture, at any rate, I started looking online at reviews and found that a lot of people were unhappy with the comfort and construction, and a major complaint was their horrible customer service. They apparently don't stand behind ANYTHNG they sell. Needless to say I crossed them off my list of potential places to purchase furniture. I agree with you, spending that much on furniture it should last!