a New Sofa.....
It had probably been 25 years and it was just time....
So while I was shopping one day in a large retail establishment....
That She advertises for.....?
Oh and wait.....He advertisers for them also.....?
Okay now where all on the same page....
Their biggest Cheerleader...
So.....I wandered through their furniture department remembering that
my pal Joyce had gotten her sofa here and her sofa was pretty nice....
I came across this on sale....
We live very casually....after all I have three stuffed animal heads on my
Great Room Wall...
So when I saw this corduroy sofa in navy blue it appealed to me...
They had the sofa in two sizes....
But more importantly it was super comfortable....very bouncy....
So I dragged back the Boss while the sale was still on....
Ofcourse this particular store never has anything that Isn't on Sale.....
And not only did we buy one but we bought two....
Sorta a "His" and Hers".....
Both myself and the Boss are not lightweight people so we were impressed by how
sturdy the cushions were....
I sold furniture for many years and the first thing I asked was "is there inner springs?"
"Yes".....I was told....so we became the proud owners of two new sofa's.....
You can't even imagine where this story is going but please read on.....
It might save you a hassle down the road....
We had the sofa's a week or so when the Boss noticed that the corduroy fabric looked worn on one of his cushions....No problem...it looked to me just like a fabric flaw...
So I called the Sales Person and asked if we could get a new cushion....
Nope....Have to get a whole new sofa....
"Can we swap it out with the floor model cushion?"......No No No.....we can't allow that"
Delivery guy came with a whole new sofa.......I headed him off at the driveway and simply took a new cushion off the new sofa and sent him on his way....
Great......Ofcourse Not....
Another week passes and I find the same problem with one of my cushions.....
I call back and I'm told the sofa's have been discontinued...
"Can I just come into the store and swap them out for the floor model".....
"Nope....You can't.....isn't allowed...."
But I like my sofa's and I don't want to return them.....
So I bypass the sales floor people and customer service arranges for me to
Swap Out the Cushion with the Floor Model....
Now please take a good look at the above picture and tell me what's wrong....
Take a real good look....that center cushion is Their Floor Model Cushion....
the two on either side are from the original sofa that was delivered to us....
See something funny??
See how the center (Theirs) is higher then Ours....
Theirs is really bouncy and firm....
Ours....not so bouncy and not the same size....
Oh it can't be.....Did they sell us one thing and delivered something else....
YOU BET.....
Back at the store......the above picture is their sofa....
This is Their Floor Model.....with "OUR" center cushion.....
When we brought home the floor model cushion we sat on it and noticed considerably the difference.....Big Bounce.....ours.....little bounce....
Big cushion.....little cushion....
And remember this is the second cushion we have gotten....the first one "delivered" to us was the same as on the rest of the sofa....
The store cushion.....not the same...
The Boss at first didn't want to address this problem....
But after we went back to the store a few days later to pay our bill and we saw the floor model with our cushion....Well....I got the go ahead to raise all kinds of Hell.....
After explaining my credentials to the General Manager .....
30 odd years in retail selling home furnishings...
and after I walked him over to the sofa and showed him the cushions....
Well....what could he say....NOTHING.....he politely asked me what I wanted....
The floor models had since been reduced so I asked for the marked down price....
No Problem....He was very nice.....he adjusted our bill and sent me on my way..
I was happy with the discount and He Knew that I Knew what was going one....
The old bait and switch....
You buy one thing.....and they switch it out with one of lesser quality.....
Well.....that's not the end of the story.....
The other day....I was turning over the cushions...I do this every week for even wear....
When I went to lift up one of the side cushions my hand literally went right into the side of the cushion.....There is a huge hole in the foam....it's actually collapsing....
Service is coming out on March 9th.....
In the meantime I have put a call through to their corporate office in NYC to speak to their furniture buyer.....
I would like to think.....since I Worked for This Company for 10 years back in the 70's....
That they have no idea that the manufacturer is doing this....
They will know about it now.....
I know Cheri......your going to say "This can only happen to Sue".....
But I would like to think that I was put on this earth to catch people at doing bad things.....
And to Call them on it....
Daughter got a call on Wednesday at 4:00 a.m. from our home town Police Force.....
