BIG TEN TIRES........FIASCO.

This falls into the category of

"It can only happen to Sue..."
A month ago I had new shoes put on the Bug......

I was looking for an American made tire...didn't want one from Taiwan, China, Korea or Japan...... After all it is a German car.....After calling around to everywhere I found the best price and the right tires at Big Ten Tires over by the mall......Knowing I could leave the car and spend an hour or so wandering through TJMaxx and Marshall's I went over to get them installed....Not thinking to look at them before driving off I got home to find something other then Bridgestone tires on the baby......

After a month of many calls from the "Boss" to the manager....and then to the district manager we got the call that they had "Real" Bridgestone tires in and to come over to get them put on......So this morning and against my better judgement to wake up early in the rain and drive over.....I showed up at 10:00 at Big Ten....I was the only one in the place....This is important to the rest of the story....I'm told by the manager that his Tire Guy didn't show up and it would take a little bit of time....No problem... I brought a book to read....I thought maybe and hour or two....It was raining so no walking over to do some bargain shopping....but I'm an extremely patient person....

So I sit in the waiting area and start reading my book.....The biography of Van Johnson....how exciting. Then I glance over to my right into the mechanics area and what do I see.......the mechanic standing mesmerized in front of a t.v. ..........remote in hand......watching what appeared to be some sort of "Girls Gone Wild" video....He was having the best time. Fast forward......Rewind....Stop action....there was alot of that going on...He would work on a car for a few minutes then wander back over to the t.v.......This went on for 2 and a half hours....Now I assumed that no one was waiting for the car since I was the only one sitting there....Wrong. But back to that in a minute.....I kept getting up to check on the progress of my tire exchange and my poor Bug was just sitting up on a lift....it's Rotors exposed for all the world to see...it looked so pitiful.....The manager no where to be seen.....He finally popped out his head to say "Do you have a question...I'm doing the best I can."..........he wasn't doing anything so I would hate to see him at his worst?

I continue reading......but out of the corner of my eye I see the video getting really raunchy.....Is this something you should be watching in a business where women can see you....I'm getting highly offended by this point....and I hate to think of the poor guy's car that he's working on.....When in walks the "poor guy"......a very nice Atlanta Firefighter who was waiting for his car to be done.....He had gotten there a little past me and was told it would take awhile because they were working on my car so he went over to the mall..........That's a joke my car sat there for 2 hours before anything was done to it.....At 12:45 I noticed the t.v. set gone off of the tool chest and the Employee of the Year was out helping with my car because the manager needed a break?? I drove off at exactly 1:00 with a headache and the e-mail address of the fireman so I could send him the phone number and name of the district manager.......

Just a note to the people higher up at Big Ten......try not to offend your women customers...whether it be selling them one brand of tire and giving them something else or letting your employees watch "girly videos" in plain view of the customer......I don't know maybe your trying to get Man Business......but women buy tires too!!