BIG TEN TIRES........FIASCO.

This falls into the category of
I was looking for an American made tire...didn't want one from Taiwan, China, Korea or Japan...... After all it is a German car.....After calling around to everywhere I found the best price and the right tires at Big Ten Tires over by the mall......Knowing I could leave the car and spend an hour or so wandering through TJMaxx and Marshall's I went over to get them installed....Not thinking to look at them before driving off I got home to find something other then Bridgestone tires on the baby......
After a month of many calls from the "Boss" to the manager....and then to the district manager we got the call that they had "Real" Bridgestone tires in and to come over to get them put on......So this morning and against my better judgement to wake up early in the rain and drive over.....I showed up at 10:00 at Big Ten....I was the only one in the place....This is important to the rest of the story....I'm told by the manager that his Tire Guy didn't show up and it would take a little bit of time....No problem... I brought a book to read....I thought maybe and hour or two....It was raining so no walking over to do some bargain shopping....but I'm an extremely patient person....
So I sit in the waiting area and start reading my book.....The biography of Van Johnson....how exciting. Then I glance over to my right into the mechanics area and what do I see.......the mechanic standing mesmerized in front of a t.v. ..........remote in hand......watching what appeared to be some sort of "Girls Gone Wild" video....He was having the best time. Fast forward......Rewind....Stop action....there was alot of that going on...He would work on a car for a few minutes then wander back over to the t.v.......This went on for 2 and a half hours....Now I assumed that no one was waiting for the car since I was the only one sitting there....Wrong. But back to that in a minute.....I kept getting up to check on the progress of my tire exchange and my poor Bug was just sitting up on a lift....it's Rotors exposed for all the world to see...it looked so pitiful.....The manager no where to be seen.....He finally popped out his head to say "Do you have a question...I'm doing the best I can."..........he wasn't doing anything so I would hate to see him at his worst?
I continue reading......but out of the corner of my eye I see the video getting really raunchy.....Is this something you should be watching in a business where women can see you....I'm getting highly offended by this point....and I hate to think of the poor guy's car that he's working on.....When in walks the "poor guy"......a very nice Atlanta Firefighter who was waiting for his car to be done.....He had gotten there a little past me and was told it would take awhile because they were working on my car so he went over to the mall..........That's a joke my car sat there for 2 hours before anything was done to it.....At 12:45 I noticed the t.v. set gone off of the tool chest and the Employee of the Year was out helping with my car because the manager needed a break?? I drove off at exactly 1:00 with a headache and the e-mail address of the fireman so I could send him the phone number and name of the district manager.......
Just a note to the people higher up at Big Ten......try not to offend your women customers...whether it be selling them one brand of tire and giving them something else or letting your employees watch "girly videos" in plain view of the customer......I don't know maybe your trying to get Man Business......but women buy tires too!!
Comments
send this to corporate, let them see that everyone is getting an earful. in this economy they should jump hoops to make you happy. heck i would send this to your local news station too, personally i find this so disgusting i wouldn't stay quiet...
how is your hand today, you getting any better?
I'm somehow not surprised that the guy at Big Ten was watching something from the "Girls Gone Wild" genre. But really, who besides people in the television industry should get paid for doing their job (or not doing it, as the case may be) while watching tv, especially tv that's offensive to half their customer base!?! Geesh!
That guy should be out the door.
Hugs,
Donna
Blessings,
Debbie
Write something to the editor of the AJC, I think more people should know about businesses or people that are doing wrong (and when something is right, too). I have a bone to pick myself but can't do anything at the moment but as soon as I can I think the AJC might be getting a letter.
Cheri
But I'm just a tad impatient.
Lots of people need jobs and these guys should be looking for new ones.
And why am I not surprised. That said, I would have gone bat-crap crazy. But that's just me. ;-)
I bow to your self control, sensei.
Thanks for visiting my blog and your comments..
Have a nice week..
=)
http://travelandtrips.wordpress.com/
I hate that they did this and especially to someone as nice as you. I would have done as you did but i do think you should contact corporate. Even if they do nothing (I lack faith in most offices anymore), YOU will feel better and that is the main thing.
Oooh...let's get a huge gaggle of us and storm the place.
Yes, contact the fire fighter too...
Funny, I won't stand my ground for myself but if I had been there, I would have carried on for YOU! yes, I know I am odd...very huh?
I can be a pain when someone else is bothered, shunned, embarrassed, hurt, annoyed, flumoxed...gets my dander up!
Give me the word sweet friend...I KNOW people...da te da te da te da..
Love,
Sue
Disgusting.
http://www.rateitall.com/i-396920-big-ten-tires.aspx
Well I am!
I'm not sure what I would have done, but surely not a happy customer.
And why on earth would they deserve such treatment after the prior problem just getting an original issue resolved not to mention the audacity of the second issue.
You only get one chance to make a good first impression. This customer gave you two chances, at least.
Just saying.
-- Laura, my real name, and proud of it. :-)
Were you contacted by "corporate" yet? If not, it just proves your point. If so, were they as appalled as you by the conduct of their employees? I sure hope they aren't counting on the comments by "anonymous" posters to improve their public image.
Big 10 Filed for bankruptcy on April 2
April 22, 2009 8:02 PM"
they didn't file BR because of money issues .
they filed because of being bought out by a hedge fund that was screwing them on rent .
pretty smart move if you ask me
now the edge fund is getting the money dripped out instead of the rip off they were trying to pull .
sorry about the bad experience at the tire store .
you can thank corporate american for that , like the guy said
payroll payroll payroll !!!!
no excuse for the pornlite guy
I how his wife finds out
make that his mom , he most probably doesn't have a wife .
not all places are like that and
that's a fact
so don't lump ladies , it's wrong .
call corporate they need to know !
after all ....
it is their fault it happened in the first place .
open 7 days a week 12 hours a day
you do the math ...
payroll payroll payroll !!!
then of course EVERYONE wants a
GREAT price on getting their car fixed right ?
drive safe and when your car breaks ?
fix it yourself ...
that I would love to see ...
2 or 3 hours would be a blessing ?